Extremely disappointed
I purchased a new bike from Fietsenconcurrent, only to experience a defect shortly after receiving it. When I contacted them for assistance, they informed me that the repair would take over a month, with no replacement bike available in the meantime, which caused significant disruption to my daily life as I rely on the bike for commuting and taking my child to daycare. Additionally, their suggestion to purchase from a local store to avoid such issues was unhelpful and disappointing. The lack of understanding of my situation and the extended wait times made the entire experience very frustrating.
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Client service
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